Frequently Asked Questions
Everything you need to know about your Orelia shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Returns are free of charge, and you can initiate the process through our online Returns Portal.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. We provide specific measurements for every garment to ensure you find the perfect fit the first time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials ethically sourced?
Orelia is committed to sustainability. We work exclusively with certified manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics wherever possible.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.